Sri Lakshmi Prabha Jewellers Private Limited (“we”, “us”, “our”) respects your privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your personal information when you visit our website, make a purchase, or interact with us.

We are committed to protecting your data and handling it transparently. Please read this policy carefully to understand our practices regarding your personal data.

By using our website or services, you agree to the collection and use of information in accordance with this policy.

We may collect the following categories of personal information:

• Identifiers: name, email address, phone number, postal address, and similar contact details.
• Payment Information: credit/debit card details, UPI IDs, and billing addresses (processed securely via our payment partners).
• Transaction Data: purchase history, order details, and product preferences.
• Technical Data: IP address, browser type, device information, and cookies.
• Communication Data: any correspondence you send to us via email, phone, or chat.

We use your personal information for the following purposes:

• Processing and fulfilling your orders, including delivery and after‑sales support.
• Managing your account and providing customer service.
• Sending order confirmations, invoices, and updates.
• Improving our website, products, and services through analytics.
• Sending promotional offers and newsletters (only with your consent).
• Complying with legal obligations and preventing fraud.

We process your personal data based on one or more of the following legal grounds:

• Contractual necessity: to fulfil your orders and provide services you request.
• Legitimate interests: to improve our services, prevent fraud, and send you relevant offers (where permitted).
• Consent: when you have given explicit consent for marketing communications or cookies.
• Legal compliance: to meet regulatory and statutory obligations.

We do not sell or rent your personal data to third parties. We may share your information with:

• Service providers: payment gateways, shipping partners, IT support, and marketing agencies who assist us in operating our business.
• Legal authorities: if required by law or to protect our rights, property, or safety.
• Business transfers: in the event of a merger, acquisition, or asset sale, your data may be transferred to the new entity.

All third parties are bound by strict confidentiality obligations.

Our website uses cookies and similar tracking technologies to enhance your browsing experience, analyse traffic, and personalise content.

Cookies are small text files stored on your device. You can manage or disable cookies through your browser settings, but this may affect some website functionalities.

We use session cookies (temporary) and persistent cookies (saved until expiry). We also use third‑party analytics cookies (e.g., Google Analytics) to understand user behaviour.

By continuing to use our site, you consent to our use of cookies in accordance with this policy.

Our website may contain links to external websites (e.g., social media, payment providers) that are not operated by us. We are not responsible for the privacy practices or content of such third‑party sites.

We encourage you to review the privacy policies of any external website you visit. This Privacy Policy applies only to information collected by Sri Lakshmi Prabha Jewellers.

We do not endorse or assume liability for the data handling practices of third‑party platforms.

We implement appropriate technical and organisational measures to protect your personal data against accidental loss, unauthorised access, alteration, or disclosure.

We use SSL encryption for data transmission, firewalls, and access controls. Payment information is handled by PCI‑DSS compliant partners.

Despite our efforts, no internet transmission is completely secure. We cannot guarantee absolute security, but we continuously update our safeguards.

In the event of a data breach, we will notify you and relevant authorities as required by law.

We retain your personal data only for as long as necessary to fulfil the purposes outlined in this policy, or as required by law.

For transactional data (order records, invoices), we retain it for at least 7 years to comply with tax and accounting regulations.

Marketing data is retained until you withdraw consent or opt out. You may request deletion of your data at any time.

When data is no longer needed, we securely delete or anonymise it.

Under applicable data protection laws (including the DPDP Act, India and GDPR where relevant), you have the following rights:

• Right to access your personal data.
• Right to rectify inaccurate or incomplete data.
• Right to erasure (“right to be forgotten”) under certain conditions.
• Right to restrict processing.
• Right to data portability.
• Right to object to processing (including direct marketing).
• Right to withdraw consent at any time.

To exercise any of these rights, please contact us using the details in Section 23.

You have the right to request a copy of the personal data we hold about you. We will provide this information free of charge, except in cases of excessive or repetitive requests.

If you believe any data we hold is inaccurate, you may request a correction. We will update your information promptly upon verification.

To access or correct your data, please email us at support@srilakshmiprabhajewellers.in with “Data Access Request” in the subject line.

We may ask for proof of identity before fulfilling your request.

You may request the deletion of your personal data when it is no longer necessary for the purposes for which it was collected, or if you withdraw consent and no other legal basis applies.

We will delete your data unless we have a legitimate reason to retain it (e.g., legal compliance, fraud prevention).

To request erasure, contact us with “Data Erasure Request” in the subject line. We will respond within a reasonable timeframe.

Please note that erasure may affect your ability to use certain services, such as order history or loyalty programmes.

You have the right to restrict our processing of your personal data in specific circumstances, such as when you contest the accuracy of the data or object to processing.

During the restriction period, we may still store your data but will not process it further, except with your consent or for legal claims.

If processing is restricted, we will notify you before lifting the restriction.

To request a restriction, please provide details of the ground for restriction in your communication.

Where we process your data based on consent or contract, and the processing is automated, you have the right to receive your data in a structured, commonly used, and machine‑readable format.

You may request that we transmit your data directly to another data controller, if technically feasible.

Data portability requests should be made in writing. We will provide the data within a reasonable time.

This right applies to data you have provided to us, not to derived or inferred data.

You have the right to object to processing of your personal data based on our legitimate interests, including profiling and direct marketing.

We will cease processing unless we demonstrate compelling legitimate grounds that override your interests, or for legal claims.

You can opt out of marketing communications at any time by clicking the unsubscribe link in emails or contacting us.

Upon objection, we will review and respond to your request within a reasonable time.

Where we rely on your consent for processing (e.g., marketing emails, cookies), you may withdraw that consent at any time.

Withdrawing consent does not affect the lawfulness of processing based on consent before its withdrawal.

To withdraw consent, please contact us via email or use the preference centre in our communications.

After withdrawal, we will stop processing your data for those purposes, except where another legal basis applies.

Our website and services are not directed to children under the age of 18. We do not knowingly collect personal data from minors.

If we become aware that we have inadvertently collected data from a child, we will take steps to delete that information as soon as possible.

Parents or guardians who believe their child has provided us with personal data should contact us immediately.

We encourage parents to monitor their children’s online activities and educate them about privacy.

We primarily store and process data within India. However, some of our service providers (e.g., cloud platforms, analytics) may operate internationally.

Where data is transferred outside India, we ensure appropriate safeguards are in place, such as standard contractual clauses or adequacy decisions.

By using our services, you acknowledge that your data may be transferred to countries with different data protection laws.

We take steps to ensure that all transfers comply with applicable legal requirements.

We may send you promotional emails and SMS about new collections, offers, and events, but only with your explicit consent.

You can opt out of marketing communications at any time by clicking the “unsubscribe” link in any email or by replying “STOP” to SMS.

Even if you opt out, we may still send you transactional messages (order confirmations, shipping updates, etc.) as they are necessary for service delivery.

We do not share your contact details with third parties for their own marketing purposes without your consent.

We may use automated processes for fraud detection, credit checks, and personalisation of content. These decisions may have legal or significant effects on you.

If you are subject to a fully automated decision, you have the right to request human intervention, express your point of view, and contest the decision.

We do not use profiling that could significantly affect you without appropriate safeguards.

For more information, please contact us.

If you believe we have not complied with this Privacy Policy or applicable data protection laws, you have the right to lodge a complaint with the relevant supervisory authority.

We encourage you to contact us first to resolve any issues. We take all complaints seriously and will investigate promptly.

You may also contact the Data Protection Board of India (under the DPDP Act) or other competent authorities.

We are committed to cooperating with regulators to ensure your privacy rights are upheld.

We may update this Privacy Policy from time to time to reflect changes in our practices, legal requirements, or technology.

We will post the revised policy on this page with a new “Effective Date” at the top. We encourage you to review this page periodically.

Significant changes will be communicated via email or website notice. Your continued use of our services after any changes constitutes your acceptance of the updated policy.

We do not make material changes retroactively without your consent.

If you have any questions, concerns, or requests regarding this Privacy Policy or your personal data, please contact our Data Protection Officer (DPO) at:

Email: support@srilakshmiprabhajewellers.in
Phone: +91 93423 90500, 04633 227270
Address: 131/41, Swamy Sannathi St, Bazar, Tenkasi, Tamil Nadu – 627811

We will respond to all queries within 30 days. For urgent matters, please mark your communication as “Urgent – Privacy” in the subject line.

This Privacy Policy is governed by the laws of India, including the Digital Personal Data Protection Act, 2023 (DPDP Act) and the Information Technology (Reasonable Security Practices and Procedures) Rules, 2011.

Any disputes arising from this policy shall be subject to the exclusive jurisdiction of the courts in Tenkasi, Tamil Nadu.

We are committed to complying with all applicable privacy regulations, and we regularly review our practices to ensure compliance.

If you are accessing our services from outside India, you agree that Indian law applies to the processing of your data.

This Privacy Policy is effective as of 1 January 2025.

We may update this policy, and the latest version will always be available on this page. The date at the top of the policy indicates the last revision.

We encourage you to check this page regularly to stay informed about how we protect your privacy.

Thank you for trusting Sri Lakshmi Prabha Jewellers with your personal information. We value your privacy and will continue to handle your data with the utmost care.