At Sri Lakshmi Prabha Jewellers Private Limited, we are committed to your complete satisfaction. This Return, Refund & Cancellation Policy outlines the terms and conditions under which you may return, exchange, or cancel your jewellery purchases.

We understand that buying jewellery is a significant decision. Our goal is to make the process transparent, fair, and hassle‑free while ensuring the authenticity and quality of every piece.

Please read this policy carefully before making a purchase. By placing an order, you agree to the terms set forth herein.

To be eligible for a return, refund, or exchange, the following conditions must be met:

• The item must have been purchased directly from Sri Lakshmi Prabha Jewellers (online or at our showroom).
• The request must be initiated within the specified return period (see Section 3).
• The item must be in its original, unused condition with all tags, certificates, and packaging intact.
• The item must not be from the non‑returnable category (see Section 6).
• Proof of purchase (invoice or order confirmation) must be provided.

For most products, you may initiate a return within 7 days from the date of delivery for online purchases.

For showroom purchases, returns are accepted within 3 days from the date of purchase, subject to the same conditions.

If the 7th or 3rd day falls on a public holiday or Sunday, the return window is extended to the next working day.

Returns initiated beyond the specified timeline will not be accepted. We recommend inspecting your jewellery immediately upon receipt.

Returned items must be in the exact condition as received. This means:

• No scratches, dents, or signs of wear.
• All original packaging, boxes, pouches, and certificates must be included.
• Security seals, tags, and hallmarks must be intact and untampered.
• The item must not have been resized, altered, or repaired by a third party.

We reserve the right to reject returns that do not meet these condition requirements.

To ensure safe transit, returned items must be packaged securely in the original packaging or an equivalent protective box.

We recommend using a sturdy outer box and adequate cushioning to prevent damage during shipping. We are not responsible for items lost or damaged during return transit.

Please include a copy of the original invoice and a note stating the reason for return.

For high‑value items, we strongly recommend using insured and trackable shipping services.

The following categories of jewellery are not eligible for return, refund, or exchange:

• Custom‑made and bespoke pieces created per your specifications.
• Engraved or personalised jewellery with names, initials, or dates.
• Special‑order items sourced specifically for you.
• Items with tampered or missing hallmarks/certificates.
• Earrings and nose pins for hygiene reasons (unless defective).
• Items sold during clearance or "final sale" promotions.

Customised and engraved jewellery is crafted exclusively for you and cannot be restocked. Therefore, such orders are non‑returnable and non‑refundable.

We take great care to ensure that custom pieces match your requirements. Please review all design details, measurements, and engraving text carefully before confirming your order.

If there is a manufacturing defect or error on our part, we will happily rework or replace the item at no additional cost.

For custom orders, a non‑refundable deposit (up to 50%) may be required at the time of booking.

Once we receive and inspect your returned item, we will notify you via email of the approval or rejection of your refund.

If approved, your refund will be processed within 5–7 business days from the date of approval.

We will issue the refund using the original payment method (credit card, debit card, UPI, net banking, etc.).

In case of any discrepancies, our team will contact you to resolve the issue promptly.

The total time to receive your refund depends on several factors:

• Return shipping time (usually 3–7 days).
• Inspection and approval (1–2 business days).
• Processing by our finance team (2–3 business days).
• Bank/Card issuer processing (3–10 business days, depending on your provider).

In total, you can expect to receive your refund within 15–20 business days from the date you shipped the return.

Refunds are issued via the same payment method used for the original purchase:

• Credit/Debit Card: Credited back to the same card.
• UPI / Net Banking: Refunded to the same bank account.
• Cash on Delivery (COD): Refunded via bank transfer (NEFT/IMPS) – we will contact you for bank details.
• Store Credit: If you prefer, we can issue store credit for the full amount, valid for 12 months.

In certain cases, we may issue a partial refund at our discretion:

• Items returned with minor damage or missing packaging (deduction applied).
• Items returned after the return window but accepted as a gesture of goodwill.
• Items purchased as part of a bundle or promotion – refund will reflect the proportionate value.
• Gift purchases refunded to the original purchaser, not the gift recipient.

If you wish to exchange your jewellery for a different design, size, or metal, we offer exchange services subject to the following:

• The exchange request must be initiated within the standard return timeline (7 days).
• The item must meet all eligibility and condition requirements.
• Exchange is available for items of equal or greater value.
• If the new item is of higher value, the difference must be paid upfront.
• If the new item is of lower value, we will refund the balance as store credit.

Additional conditions for exchanges:

• Exchanges are subject to stock availability. If the desired item is out of stock, we will offer alternatives or store credit.
• Custom‑made and engraved items are not eligible for exchange (see Section 7).
• Exchange requests for size adjustments (resizing) can be accommodated at an additional cost, subject to design feasibility.
• We reserve the right to reject exchanges if the item shows signs of wear, damage, or tampering.

We offer a buyback service for eligible jewellery purchased from Sri Lakshmi Prabha Jewellers. This allows you to sell back your jewellery at prevailing market rates.

Buyback is available for gold, silver, and diamond jewellery (subject to authenticity verification). The item must be in good condition with original certificates.

Buyback value is calculated based on the current metal rate and the purity of the item. Diamond and gemstone valuations are assessed by our in‑house experts.

We reserve the right to refuse buyback if the item is damaged, counterfeit, or has been altered by a third party.

Buyback valuation is determined as follows:

• Gold: Based on the daily gold rate (24K/22K/18K) minus a nominal processing fee (up to 5%).
• Silver: Based on the daily silver rate minus applicable charges.
• Diamonds: Valued based on the 4Cs (Cut, Colour, Clarity, Carat) and market demand.
• Making charges: Not refunded in buyback transactions.
• We provide a written valuation report before finalising the buyback.

You may cancel your order under the following circumstances:

• Before dispatch: Full refund (minus any payment gateway charges).
• After dispatch but before delivery: You may refuse the delivery, and we will process a refund after the item is returned to us (shipping costs deducted).
• Custom orders: Cancellation is not permitted once production has begun.
• To cancel, contact us immediately with your order number and cancellation request.

Cancellation requests are processed as follows:

• Cancellations received before 12:00 PM on a business day are processed the same day.
• Cancellations received after 12:00 PM are processed on the next business day.
• We do not process cancellations on Sundays or public holidays.
• If the order has already been shipped, cancellation will be treated as a return (see Section 16).
• Refunds for cancellations are issued within 3–5 business days.

Depending on the timing and nature of the cancellation, fees may apply:

• Before dispatch: No cancellation fee; only payment gateway charges (if any) are deducted.
• After dispatch: A cancellation fee of ₹500 or 2% of the order value (whichever is higher) may be deducted to cover shipping and handling.
• Custom orders: A cancellation fee of up to 50% of the order value may apply if production has commenced.
• No cancellation fee applies if we are unable to fulfil the order due to stock or technical issues.

If you receive a damaged or defective item, please contact us immediately upon delivery. We will arrange for a replacement or full refund at no extra cost.

We may request photographs or video evidence of the damage to expedite the resolution. In some cases, we may ask you to return the item for inspection.

We will cover all shipping costs for returns due to manufacturing defects or damage during transit.

Please notify us of any damages within 48 hours of delivery to ensure prompt resolution.

Return shipping costs are handled as follows:

• For change of mind: You are responsible for the return shipping costs. We recommend using a trackable service.
• For damaged/defective items: We will provide a prepaid shipping label or reimburse your return shipping costs up to a reasonable amount.
• For exchanges: Shipping costs for the exchange item will be covered by us once the original item is received.
• Original shipping charges paid at checkout are non‑refundable, except in cases of errors on our part.

For international orders, returns are subject to the same eligibility criteria. However, please note the following:

• You are responsible for all international return shipping costs, customs duties, and taxes.
• We recommend using a reliable, insured courier service with tracking.
• Refunds will be issued in INR; exchange rate fluctuations are not covered.
• Customs clearance delays may extend the return timeline.
• We are not responsible for items lost or confiscated by customs during return transit.

A valid proof of purchase is required for all returns, refunds, exchanges, and buyback requests. Acceptable forms of proof include:

• Original invoice or receipt (digital or physical).
• Order confirmation email with order number.
• Bank or card statement showing the transaction (for verification).
• Loyalty program purchase history (for members).

We reserve the right to reject requests without valid proof of purchase.

For purchases made at our physical showroom, return and exchange policies are slightly different:

• Returns accepted within 3 days of purchase.
• Items must be returned in person at the showroom with the original invoice.
• Refunds are processed via NEFT/IMPS or store credit (no cash refunds).
• Exchanges are allowed for equal or higher value items available in stock.
• Custom orders, sale items, and earrings are non‑returnable.

Showroom purchases cannot be returned online; they must be handled at the showroom itself.

To initiate a return, refund, exchange, cancellation, or buyback, please contact our customer service team:

Email: support@srilakshmiprabhajewellers.in
Phone: +91 93423 90500, 04633 227270
Address: 131/41, Swamy Sannathi St, Bazar, Tenkasi, Tamil Nadu – 627811

Please include your order number, reason for return, and clear photographs of the item (if applicable). We aim to respond to all queries within 24 hours on business days.

Our showroom is open Monday–Saturday 9:00 am – 8:00 pm and Sundays 10:00 am – 6:00 pm for in‑person assistance.

We reserve the right to modify, update, or amend this Return, Refund & Cancellation Policy at any time. Any changes will be posted on this page with a new effective date.

We encourage you to review this policy periodically. Your continued use of our services after any modifications constitutes your acceptance of the updated terms.

We will notify you of significant changes via email or website notice. However, it is your responsibility to stay informed.

This policy is effective as of 1 January 2025. For any questions or clarifications, please reach out to us using the contact details in Section 24.