Welcome to Sri Lakshmi Prabha Jewellers Private Limited. By accessing our website or purchasing our jewellery, you agree to comply with these Terms and Conditions. All information provided on this website is intended for general guidance and may be updated without prior notice.

These terms govern your use of our services and constitute a legally binding agreement between you and Sri Lakshmi Prabha Jewellers. If you do not agree with any part of these terms, please refrain from using our website or services.

We reserve the right to revise these terms at any time. Continued use of the website after changes constitutes your acceptance of the new terms. It is your responsibility to review this page periodically for updates.

All content, including text, images, and designs, is the intellectual property of Sri Lakshmi Prabha Jewellers and may not be reproduced without prior written consent.

By placing an order, you confirm that you are at least 18 years old and legally capable of entering into binding contracts.

All jewellery displayed on our website is subject to availability. Product images are for illustration purposes and actual colours, weights, and dimensions may vary slightly. Prices are subject to change based on prevailing gold, silver, and diamond market rates without prior notice.

We strive to ensure that all product descriptions and prices are accurate. However, errors may occur. In the event of a pricing error, we reserve the right to cancel or refuse any orders placed at the incorrect price.

Each piece is handcrafted with care, and slight variations in weight and design are inherent to the artistry and should not be considered defects. Hallmarking and certification are provided in accordance with BIS standards.

Our collections include heritage-inspired temple jewellery, contemporary bridal sets, elegant everyday wear, and premium diamond creations. Each design is thoughtfully developed to express individuality and sophistication.

We offer customization services for special occasions. Custom orders may require additional time and are subject to separate pricing and deposit terms.

Orders will be processed only after successful payment confirmation. Customers are responsible for providing accurate billing, shipping, and contact details. Sri Lakshmi Prabha Jewellers reserves the right to accept, modify, or cancel any order if required.

We accept payments via credit/debit cards, net banking, UPI, and other secure online methods. All payments are processed through trusted payment gateways to ensure your financial information is protected.

For high-value orders, we may request additional verification or documentation to prevent fraud. You will be notified if such verification is required.

In the event of a technical failure or payment error, we will contact you to resolve the issue. Order confirmation will be sent via email and SMS upon successful payment.

We do not store your payment details on our servers. All transaction data is encrypted and handled by our PCI-compliant payment partners.

We offer insured shipping for all orders to ensure your jewellery arrives safely. Delivery timelines vary based on your location and the availability of the product. Estimated delivery times are provided during checkout.

Once your order is dispatched, you will receive a tracking number to monitor its journey. Please ensure someone is available to receive the package, as a signature may be required upon delivery.

Shipping costs are calculated at checkout based on the value and destination of your order. We offer free shipping on select orders above a certain value.

In case of any delay or issue with delivery, our customer service team will proactively reach out to keep you informed. We are not liable for delays caused by unforeseen circumstances such as weather, strikes, or courier disruptions.

For international orders, customs duties and taxes may apply and are the responsibility of the customer. We recommend checking with your local customs office for applicable charges.

Returns, exchanges, and buyback services are subject to our showroom policies and product eligibility. Customized, engraved, or special-order jewellery may not qualify for return or exchange. Customers are encouraged to review our policies before making a purchase.

If you are not completely satisfied with your purchase, you may request a return within a specified period from the date of delivery. Items must be returned in their original condition and packaging.

Refunds will be processed after inspection of the returned item. Refunds are issued via the original payment method and may take up to 10 business days to reflect in your account.

We offer exchange services for jewellery of equal or greater value. Any price difference will be adjusted accordingly. Exchanges are subject to availability.

Our buyback policy allows you to sell back eligible jewellery at prevailing market rates. Terms and conditions apply, and we reserve the right to assess the item's condition and authenticity.

We believe jewellery carries emotions, memories, and stories. To preserve the beauty and longevity of your precious pieces, we recommend regular care and maintenance. Avoid exposure to harsh chemicals, perfumes, and extreme temperatures.

Store your jewellery in a soft pouch or separate compartments to prevent scratches and tangling. Use a soft, lint-free cloth to gently clean your jewellery after each wear.

We offer professional cleaning and polishing services at our showroom. Please contact us to schedule an appointment for maintenance or repair.

For diamond and gemstone jewellery, check the setting periodically to ensure stones are secure. Loose stones should be repaired immediately to avoid loss.

Our experienced artisans are available to assist with resizing, restoration, and other custom modifications to keep your jewellery in pristine condition for generations.

For any questions regarding these Terms & Conditions, or for any inquiries about our products and services, please contact Sri Lakshmi Prabha Jewellers Private Limited. Our dedicated team is here to assist you with warmth and professionalism.

Address:
131/41, Swamy Sannathi St, Bazar,
Tenkasi, Tamil Nadu - 627811

Email:
support@srilakshmiprabhajewellers.in

Phone:
+91 93423 90500
04633 227270

Open Time:
Monday–Saturday: 9:00 am – 8:00 pm
Sundays: 10:00 am – 6:00 pm

We welcome you to visit us and experience our exquisite collections in person.

We value your feedback and are committed to providing exceptional service. Feel free to reach out to us with any suggestions or concerns, and we will respond promptly.

We respect your privacy and are committed to protecting your personal information. Any data collected during your visit or purchase will be used solely for order processing, communication, and improving our services.

We do not sell, rent, or share your personal information with third parties for marketing purposes without your explicit consent. You may opt out of promotional communications at any time.

Our website uses cookies to enhance your browsing experience. By using our site, you agree to our use of cookies in accordance with this policy.

You have the right to access, correct, or delete your personal data held by us. Please contact us to exercise these rights.

We update our privacy practices periodically to comply with applicable laws. Please review this section regularly for changes.

We implement robust security measures to protect your data from unauthorised access, alteration, disclosure, or destruction. Our systems are regularly monitored and updated to guard against threats.

All sensitive information, including payment details, is encrypted using industry-standard SSL technology during transmission. We maintain physical, electronic, and procedural safeguards to secure your information.

While we strive to protect your data, no method of transmission over the internet is 100% secure. We cannot guarantee absolute security, but we continuously work to minimise risks.

In the event of a data breach, we will notify affected users promptly and take appropriate remedial actions as required by law.

Access to your personal data is restricted to authorised personnel who need it to perform their duties.

All content on this website, including text, graphics, logos, images, audio clips, and software, is the exclusive property of Sri Lakshmi Prabha Jewellers or its content suppliers and is protected by Indian and international copyright laws.

You may not reproduce, distribute, modify, or create derivative works from any material on this site without our prior written consent. Unauthorised use may result in legal action.

Trademarks, service marks, and trade names displayed on the site are registered and unregistered marks of ours or third parties. Nothing on this site grants any license or right to use any trademark without our written permission.

We respect the intellectual property rights of others. If you believe your work has been infringed, please contact us with supporting evidence.

We reserve the right to remove any content that infringes on third-party rights or is otherwise objectionable.

Our jewellery and services are provided on an "as is" and "as available" basis. We make no representations or warranties of any kind, express or implied, regarding the operation of our site or the information, content, materials, or products included.

To the fullest extent permitted by law, we disclaim all warranties, including but not limited to implied warranties of merchantability, fitness for a particular purpose, and non-infringement.

We do not warrant that the site, servers, or emails are free of viruses or other harmful components. We are not liable for any damage to your computer system or loss of data.

While we strive for accuracy, we do not warrant that product descriptions, images, or other content are error-free. Minor variations in colour, weight, and design are inherent to handcrafted items.

This disclaimer does not affect your statutory rights as a consumer.

To the maximum extent permitted by applicable law, Sri Lakshmi Prabha Jewellers shall not be liable for any indirect, incidental, special, consequential, or punitive damages arising out of or relating to your use of our website or products.

Our total liability for any claim arising from these terms or your purchase shall not exceed the amount paid by you for the product in question.

We are not responsible for any damages caused by events beyond our reasonable control, including but not limited to acts of God, war, terrorism, riots, or government actions.

Some jurisdictions do not allow limitations on liability, so the above limitations may not apply to you. In such cases, our liability will be limited to the fullest extent permitted by law.

This limitation applies to all claims, whether based on contract, tort, negligence, strict liability, or otherwise.

You agree to indemnify, defend, and hold harmless Sri Lakshmi Prabha Jewellers, its directors, employees, agents, and affiliates from and against any and all claims, liabilities, damages, losses, costs, or expenses arising out of your breach of these Terms and Conditions or your use of our website or products.

We reserve the right to assume the exclusive defence and control of any matter subject to indemnification by you, in which case you will cooperate with us in asserting any available defences.

This indemnity obligation survives the termination of these terms and your use of our services.

We will notify you promptly of any such claim, action, or proceeding and assist you, at your expense, in defending it.

You shall not settle any claim without our prior written consent.

These Terms and Conditions shall be governed by and construed in accordance with the laws of India. Any disputes arising out of or in connection with these terms shall be subject to the exclusive jurisdiction of the courts in Tenkasi, Tamil Nadu.

If you access our website from outside India, you are responsible for compliance with local laws. We make no representation that content on this site is appropriate or available for use in other locations.

We reserve the right to seek injunctive or other equitable relief in any court of competent jurisdiction to protect our intellectual property rights.

This governing law provision does not deprive you of any consumer protection rights granted by mandatory laws in your country of residence.

You agree that any cause of action arising out of or related to our services must commence within one (1) year after the cause of action accrues; otherwise, such cause of action is permanently barred.

In the event of any dispute, claim, or controversy arising out of or relating to these Terms and Conditions or your purchase, we encourage you to contact us first to seek an amicable resolution.

If the dispute cannot be resolved informally, it shall be referred to mediation or arbitration as per the Arbitration and Conciliation Act, 1996 (India). The arbitration proceedings shall be conducted in Tenkasi, and the language of arbitration shall be English.

The decision of the arbitrator shall be final and binding on both parties. Each party shall bear its own costs of arbitration, unless the arbitrator decides otherwise.

Nothing in this clause shall prevent us from seeking injunctive or equitable relief from any court of competent jurisdiction to protect our intellectual property or confidential information.

You agree that any dispute resolution proceedings will be conducted individually and not as a class action or representative proceeding.

We reserve the right, at our sole discretion, to terminate or suspend your access to our website or services without notice if we believe you have violated these Terms and Conditions or engaged in fraudulent or harmful activities.

Upon termination, your right to use the website will immediately cease. Any pending orders may be cancelled and refunded at our discretion.

All provisions of these terms that by their nature should survive termination—including warranties, indemnities, limitations of liability, and governing law—shall survive.

You may terminate your account at any time by contacting us. However, any obligations incurred prior to termination will remain in effect.

We are not liable to you or any third party for any termination of your access to our services.

We shall not be held responsible for any failure or delay in performance of our obligations under these Terms and Conditions if such failure or delay is caused by events beyond our reasonable control, including but not limited to natural disasters, war, terrorism, civil unrest, strikes, power outages, government restrictions, or pandemics.

If a force majeure event occurs, we will notify you as soon as possible and take reasonable steps to mitigate its effects.

Our obligations under these terms will be suspended for the duration of the force majeure event. If the event continues for an extended period, we may terminate the affected orders or services without liability.

We will use our best efforts to resume normal operations once the event has ceased.

This clause does not relieve you of your payment obligations for goods already delivered.

These Terms and Conditions, together with our Privacy Policy and any other policies referenced herein, constitute the entire agreement between you and Sri Lakshmi Prabha Jewellers regarding your use of our website and purchase of our products.

They supersede all prior or contemporaneous communications, proposals, and agreements, whether oral or written, between you and us.

Any headings or captions are for convenience only and shall not affect the interpretation of these terms.

We may update these terms from time to time. The updated version will be posted on this page with the revision date. Your continued use constitutes acceptance of the changes.

No provision of these terms shall be construed against us merely because we drafted it.

If any provision of these Terms and Conditions is found to be invalid, illegal, or unenforceable by a court of competent jurisdiction, such provision shall be severed from the remaining terms, which shall continue in full force and effect.

The invalid provision shall be replaced by a valid provision that most closely reflects the intent of the original provision.

The unenforceability of any provision shall not affect the validity of the other provisions of these terms.

We shall attempt to negotiate a replacement provision that preserves the original commercial intent.

This severability clause applies to all parts of these terms, including any warranties and limitations of liability.

Any failure or delay by us in exercising any right, power, or remedy under these Terms and Conditions shall not operate as a waiver thereof, nor shall any single or partial exercise preclude any further exercise of that or any other right.

No waiver of any term shall be effective unless in writing and signed by an authorised representative of Sri Lakshmi Prabha Jewellers.

A waiver of any right or remedy on one occasion shall not be construed as a permanent waiver of that right or remedy.

Our rights and remedies under these terms are cumulative and are not exclusive of any rights or remedies provided by law.

Any waiver of a breach of these terms shall not constitute a waiver of any subsequent breach.

We may assign or transfer our rights and obligations under these Terms and Conditions, in whole or in part, to any affiliate or third party without prior notice to you.

You may not assign or transfer any of your rights or obligations under these terms without our prior written consent.

Any unauthorised assignment by you shall be null and void.

These terms shall be binding upon and inure to the benefit of the parties, their successors, and permitted assigns.

In the event of our merger, acquisition, or sale of assets, your personal data may be transferred to the new owner, subject to our Privacy Policy.

All notices and communications under these Terms and Conditions shall be in writing and may be sent via email, registered post, or courier.

Notices to us should be directed to our contact address or email provided in Section 7. Notices to you will be sent to the email or postal address you provided during registration or purchase.

Notices shall be deemed received: (a) if sent by email, on the day of transmission (unless we receive a delivery failure notice), or (b) if sent by post, on the third working day after posting.

You are responsible for keeping your contact information current and accurate.

We may also provide notices through prominent posting on our website.

We value your opinions and encourage you to share your feedback, reviews, and suggestions regarding our products and services. By submitting such content, you grant us a non-exclusive, royalty-free, perpetual, and irrevocable right to use, reproduce, modify, and display it for promotional or other business purposes.

You represent that any feedback you provide is original and does not infringe on the rights of third parties. We reserve the right to moderate or remove any content that is offensive, defamatory, or otherwise inappropriate.

We may use your feedback to improve our offerings, but we are not obligated to implement any suggestions.

We maintain the right to disclose your identity if required by law or if you violate our content guidelines.

We are not responsible for the accuracy of user-generated content and do not endorse any opinions expressed therein.

From time to time, we may offer promotional discounts, coupons, or special offers on our products. These promotions are subject to specific terms and conditions, including eligibility, duration, and exclusions.

Promotions cannot be combined with other offers unless explicitly stated. Discounts apply to the purchase price and do not include taxes, shipping, or other fees.

We reserve the right to withdraw, cancel, or modify any promotion at any time without prior notice. Misuse of promotional codes may result in cancellation of orders.

Promotions are non-transferable and not redeemable for cash or credit. They are valid only for online purchases unless specified otherwise.

In case of a return, the promotion value may be deducted from the refund amount, and the discount code will be considered void.

Gift cards issued by Sri Lakshmi Prabha Jewellers are treated as cash equivalents and are redeemable only for jewellery purchases at our showroom or online store.

Gift cards have no expiry date unless otherwise stated, but we recommend using them promptly. They are non-refundable and cannot be exchanged for cash.

Our loyalty program rewards frequent customers with points for each purchase. Points can be accumulated and redeemed for future discounts or exclusive gifts.

Loyalty points are subject to a validity period and cannot be transferred to another account. We reserve the right to modify or terminate the loyalty program at any time.

In case of fraudulent activity or misuse, we may suspend your loyalty account and forfeit any accumulated points.