At Sri Lakshmi Prabha Jewellers Private Limited, we are dedicated to delivering your precious jewellery safely and on time. This Shipping Policy outlines our procedures, timelines, charges, and responsibilities regarding the shipment of your orders.

We partner with trusted courier services to ensure that every package reaches you in perfect condition. Please read this policy carefully to understand how we handle shipping and delivery.

By placing an order with us, you agree to the terms set forth in this Shipping Policy.

Orders are processed within 1–2 business days from the date of order confirmation (except weekends and public holidays).

For custom‑made or engraved jewellery, processing may take longer (typically 5–10 business days) as each piece is crafted to order.

You will receive an order confirmation email immediately after placing your order, and a shipping confirmation email once your order is dispatched.

Orders placed after 2:00 PM IST will be processed on the next business day.

We offer the following shipping methods for domestic and international orders:

• Standard Shipping: 3–7 business days (tracked and insured).
• Express Shipping: 1–3 business days (tracked, insured, and faster).
• International Shipping: 7–15 business days (tracked and insured via partner couriers).

Shipping method availability may vary based on destination, order value, and product type.

Estimated delivery times are calculated from the date of dispatch, not from the order date:

• Metro cities (India): 1–3 business days (Express) / 3–5 business days (Standard).
• Non‑metro cities (India): 3–7 business days (Standard) / 1–4 business days (Express).
• International: 7–15 business days, depending on destination and customs clearance.
• These are estimates; actual delivery may vary due to unforeseen circumstances.

Shipping charges are calculated based on the following factors:

• Order value: Higher value orders may qualify for free shipping (see Section 6).
• Shipping method: Express shipping costs more than standard.
• Destination: International shipments incur higher charges than domestic.
• Weight and dimensions: Heavier or bulkier packages may attract additional fees.

Shipping charges are displayed at checkout before you confirm your order.

We offer free standard shipping on domestic orders above ₹50,000.

For international orders, free shipping is available on orders above ₹1,00,000 (or equivalent in USD).

Free shipping applies only to standard shipping; express shipping will still incur charges unless otherwise specified.

Promotional offers may include free shipping; terms will be clearly mentioned at the time of the offer.

Once your order is dispatched, you will receive a tracking number via email and SMS. You can track your package using our website or the courier partner's tracking portal.

Tracking updates are usually available within 24 hours of dispatch. If you cannot see tracking information, please allow some time for the carrier to update their system.

If you experience any issues with tracking, contact us with your order number, and we will assist you.

All shipments are fully insured against loss, theft, or damage during transit at no additional cost to you.

Insurance covers the full value of the jewellery as per the invoice. In the unlikely event of a claim, we will handle the process with the courier and ensure you are compensated.

Please note that insurance does not cover loss or damage after delivery confirmation (i.e., after the package is signed for).

We require you to open and inspect the package immediately upon receipt for any visible damage.

Your jewellery is packaged with the utmost care to ensure it arrives safely. Our packaging includes:

• A sturdy outer shipping box with cushioning material.
• Inner jewellery boxes, pouches, and protective wrapping.
• Security seals and tamper‑evident tape.
• All certificates, invoices, and care instructions.

If you notice the outer packaging is damaged upon delivery, please refuse the package or open it in the presence of the delivery person.

We ship to all states and union territories within India, including Jammu & Kashmir, the North‑East, and island territories (subject to courier service availability).

For most locations, we use trusted couriers like DTDC, Blue Dart, and Indian Speed Post for reliable delivery.

Delivery to remote areas may take longer than our standard estimates. We will inform you if any delays are expected.

We do not ship to military or restricted zones without prior approval.

We ship to over 50 countries worldwide through our international courier partners, including DHL, FedEx, and Aramex.

International orders are subject to customs clearance in the destination country. We cannot guarantee delivery dates due to customs processing times.

Customers are responsible for ensuring that their local laws allow the import of gold, silver, and diamond jewellery. We are not liable for confiscation by customs.

We provide full documentation (commercial invoices, certificates) to facilitate customs clearance.

For international shipments, customs duties, import taxes, and handling fees are the responsibility of the buyer. These charges are not included in the product price or shipping cost.

We recommend contacting your local customs office for an estimate of applicable duties before placing an order.

We do not undervalue shipments or misrepresent products on customs declarations to avoid duties. Doing so would be illegal and against our policy.

If you refuse to pay customs duties and the package is returned to us, the cost of return shipping and any customs fees will be deducted from your refund.

Our courier partners typically make two delivery attempts before returning the package to our warehouse.

If you are unavailable at the time of delivery, the courier will leave a notification card with instructions to reschedule or pick up from the nearest collection centre.

Please ensure that someone is available to receive the package, as a signature is required for all deliveries.

If delivery fails after two attempts, the order will be returned to us, and you will be charged for return shipping and any restocking fees.

All jewellery orders require a physical signature upon delivery to ensure security. We do not offer “leave without signature” options for any jewellery shipment.

Only the recipient or an authorised person at the delivery address can sign for the package. You may authorise someone else by contacting us in advance.

If you are unavailable, the courier will leave a re‑delivery notice. You can also authorise the courier to leave the package with a neighbour or building concierge at your own risk.

Once signed for, the package is considered delivered, and we are not liable for any subsequent loss.

We do not ship to PO Box addresses for security and tracking reasons. A physical street address is required for all deliveries.

If you enter a PO Box address, we will contact you to provide an alternative address. Failure to do so may result in order cancellation.

For military APO/FPO addresses, please contact us before ordering to check feasibility.

We reserve the right to cancel orders with insufficient or undeliverable addresses.

If you need to change the shipping address after placing an order, please contact us immediately. Address changes can only be made before the order is dispatched.

Once dispatched, we cannot redirect the package. You may arrange a re‑delivery with the courier at your own cost.

We are not responsible for delays or loss caused by incorrect addresses provided by you. Please double‑check your address at checkout.

Any additional shipping costs due to address corrections will be borne by you.

While we strive to deliver on time, delays may occur due to:

• Public holidays, weekends, or natural disasters.
• Courier service disruptions (e.g., strikes, weather).
• Customs clearance delays (for international orders).
• High demand during festive seasons.

We will notify you of any significant delays and provide updated delivery estimates. We are not liable for consequential damages due to delayed shipments.

If your package is lost in transit (confirmed by the courier), we will initiate a claim and send you a replacement or issue a full refund at no extra cost.

We require a period of 5–7 business days for the courier to complete their investigation before we can take action.

Please contact us immediately if your tracking shows “delivered” but you have not received the package. We will investigate with the courier.

We are not liable for packages stolen after delivery confirmation.

If you receive a package with visible external damage, please:

• Take photos of the damaged packaging before opening.
• Open the package and inspect the jewellery immediately.
• If the jewellery is damaged, contact us within 24 hours with photos.
• Retain all packaging materials for inspection.

We will arrange for a replacement or refund as per our return policy. Do not discard the packaging until we have resolved the issue.

During major holidays (Diwali, Christmas, New Year, etc.), shipping volumes increase, and delays are common. We recommend placing your orders well in advance.

We will announce any cutoff dates for guaranteed delivery before major festivals via email and on our website.

Our operations may be closed on national holidays, which will affect processing and delivery times.

We appreciate your understanding during these peak periods.

We work with trusted and reputed courier services to ensure safe and timely delivery. Our primary partners include:

• Domestic: Blue Dart, DTDC, Indian Speed Post, and Delhivery.
• International: DHL Express, FedEx, and Aramex.

We select the most suitable courier based on your location and the value of the shipment. You may request a specific courier, subject to availability and additional charges.

We continuously review our partners to maintain high service standards.

In certain situations, we may place a hold on your order before shipping. Reasons include:

• Payment verification or fraud prevention checks.
• Address verification (if incomplete or ambiguous).
• Out‑of‑stock items that are being procured.
• Customisation in progress (for special orders).

We will notify you if your order is placed on hold and provide an estimated resolution time. You may contact us for updates.

For orders to remote or rural areas, delivery may take longer than our standard timelines. Our courier partners may not have daily coverage in such locations.

We will inform you if your address falls under a remote area and provide an updated delivery estimate.

Additional shipping charges may apply for remote area deliveries, which will be communicated before processing your order.

You may also choose to pick up your order from the nearest city centre at no extra cost.

For bulk orders (multiple items or high‑value corporate orders), we offer special shipping arrangements. Please contact us directly to discuss shipping options, timelines, and discounts.

Bulk orders may require additional processing time and may be shipped via dedicated logistics services.

We can arrange for split shipments to multiple addresses if required.

All bulk shipments are fully insured and tracked.

If you have any questions, concerns, or special requests regarding shipping, please reach out to our shipping support team:

Email: support@srilakshmiprabhajewellers.in
Phone: +91 93423 90500, 04633 227270
Address: 131/41, Swamy Sannathi St, Bazar, Tenkasi, Tamil Nadu – 627811

We are available Monday–Saturday 9:00 am – 8:00 pm and Sundays 10:00 am – 6:00 pm to assist with any shipping queries.

Please have your order number ready when contacting us for faster resolution.

This Shipping Policy is effective as of 1 January 2025 and is subject to periodic updates.